Education – How to deal with the problem participants

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It’s inevitable in the training world that you will eventually have to deal with “problem participants.” These are people who either have no clue about “training etiquette” (they think nothing of carrying on side conversations while you’re trying to instruct) or else they have some kind of issue – resentment, inflated assessment of their knowledge, etc. – that can take away from your influence and have a negative impact on the class dynamics. There are a few strategies that might be helpful for some of the most common problem participants:

THE BULLY is the person who’s antagonistic and hostile.

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